Help Center

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Order Completed but have not receive?

Please check your Spam/Junk folders , in some cases your email mark our message as spam and move to these folders.

Only email us if you still couldn’t find it, we appreciate your cooperation

"Too many requests, try again later"

If you get this error, you will need to wait 7-14 days before changing again, this is because you logged on from a new location/ip address (its a new security feature from the game company to protect accounts from phishing/hackers). But don’t worry, your account is still safe and secure, just make sure you do not share your login details with others.

How's the whole process like?

1. Choose and purchase your account.

2. The username and password will be sent to your e-mail within 24-hours or within minutes.

3. Proceed to login, bind your e-mail and change your password.

Enjoy your brand new account!

Contact us if you put in the wrong e-mail.

Delivery Time/Method

The Account information will be sent to your order/payment email within 24 Hours after confirming your order. Please make sure your email is able to receive emails.

In the event we are unable to process your order, we are fully obliged to completely refund your order.

If you don’t receive your order within 24 hours, please email customer support:

Please check your Spam/Junk folders , in some case your email mark our message as spam and move to these folders.

I entered my Email wrong when checking out, what should I do?

If you enter email wrongly when checking out, please contact customer support with your ORDER NUMBER:

Can we transfer Resources from Accounts bought on RerollAccount to My Account?

In short, the answer is NO. We are offering Reroll Account, ‘Reroll’ is the term used in gacha games, which refer to repeatedly restart the game to achieve the gacha result needed by the player. Therefore, reroll account is essentially fresh starter account and could not perform transferring of resources or items. Please do your own research before buying.

Are these reroll accounts legit and safe?

Yes, by performing the action ‘reroll’, it will not result in suspension or any restriction in game. The accounts bought will perform just as per normal as the generic account. RerollAccount will assure all the accounts purchased with life-long warranty. If anything unfortunate were to happen, we will cover a full replacement for your loss if proven.

All reroll accounts are tested and proven before listing for sale on RerollAccount. There is no previous record of our accounts getting suspended and will never happen


How do I check the account before binding? It is asking me to bind email onto it.

There is a “x” on top right corner of the box, just click it and you may proceed to check the content of the account.

Can I connect my email, handphone, social media account onto it?

Yes you can, all our accounts have not bind to any email, handphone, social media account before. Therefore you can bind your email to the purchased account immediately after purchase and proceed to change password to secure the account.

Is my payment secured and safe?

Yes, is encrypted and payment info is secured with certified Level 1 PCI DSS compliant and accept only secured credit card payments.

All orders that are suspected to be fraudulent by our Anti-Fraud detector will be cancelled immediately. We will take further action to restrict you from the usage of our website if you repeatedly place such order.


Can I get a refund if I/my child accidentally placed an order?

Unfortunately, we are not obligated to be responsible for your act of carelessness in purchasing of our product/service.

In addition, due to the nature of digital product/service, it is hard for us to process any kind of refund once an order has been delivered, therefore such requests are not approved.

For more information on how our refunding work, please checkout our Refund Policy


How do I play on PlayStation?

You will first need to bind your e-mail to the account. You can do this through the official hoyoverse website or through logging in from your mobile.

Once the e-mail is binded, create a new user profile on your Playstation and open up the game, it should ask you to login via e-mail and password.