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Self-Help

 

How to login to your different Email (example@****.com)

Here are the list of Alternative Email address we have for you to access, please select accordingly to your alt email handle.

Example: rerollaccount@miha33.com then click “miha33.com

chinaxqm.com -> http://chinaxqm.com/

zzzgame.cc -> http://mail.zzzgame.cc

miha33.com -> http://miha33.com/

memchr.com -> http://114.55.65.32:8000/

mail.com -> https://www.mail.com/

mail.ru -> https://mail.ru/

Note: Alt email verification is being phased out soon. We recommend using accounts with the new format (Phone No. + URL) for better security.

How to login to your Reroll Account? (With Google Email - Gmail)

Please check your license key format before proceeding. We have three different formats:

Format 1: Email • Password • Email Password • Phone No. • URL
Format 2: Email • Password • Email Password • Alt Email
Format 3: Email • Password • Email Password • 2FA Code

For Format 1:
1. Enter the Phone No. provided in your license key
2. Visit the URL from your license key
3. Use the verification code shown in the response

For Format 2:
1. Login to Google Email using the “Email” and “Email password”
2. Click “Confirm recovery email” and enter the Alt email provided
3. Once in Gmail, verify Game Account with the code sent to your email

For Format 3:
1. Login to Google Email using the “Email” and “Email password”
2. If prompted for a 2FA code, visit https://2fa.live
3. Enter the provided 2FA code, and the website will return a string like: jsuidjajuwiajbqijazifie|(code)
4. Extract 6-digit code and enter into gmail to proceed

For a more extensive tutorial, please visit your product/account page and scroll to the bottom.

If you encountered issue that the number we provided isn’t working, please proceed to use your own personal phone number to verify.

Order Completed but have not receive?

Check for “License key” at the bottom of your order email. Your login credentials will be in the format: Email—-Password—-Email Password—-Phone No.—-URL. Remove the “—-” separators to use each piece of information for verification.

Please check your Spam/Junk folders, as our messages may sometimes be marked as spam.

Only email us if you still couldn’t find it, we appreciate your cooperation.

Note: Make sure to save both the Phone No. and URL as they are required for account verification.

Gmail Disabled? (Account Recovery Tutorial)
If your Gmail account is blocked, do not panic. Click on “Next” and enter the ALT email provided to you. Google will send a verification code to that email.

To retrieve the code, go to:
http://sapefi.duckdns.org:9999/checkcode?email=xxxxxxxxxxxx@Sapefi.Com
Replace xxxxxxxxxxxx@Sapefi.Com with the ALT email provided (e.g., HelloThere@Sapefi.Com). For example:
http://sapefi.duckdns.org:9999/checkcode?email=HelloThere@Sapefi.Com
Make sure the code is sent before visiting the page.

If the account only has a Phone No. instead of an ALT email, you can retrieve the verification code using the URL provided in the credentials/license key (sent to you via email). Copy and paste the URL into your browser (after the code is sent), and you’ll see the verification code there.

Account formats:
– With ALT Email: Email • Password • Email Password • Alt Email
– With Phone Number: Email • Password • Email Password • Phone No. • URL

Outlook Email Blocked? (How to unblock)

If your Outlook email is blocked, do not panick. Click on “Next” to verify it with your Phone No. to unlock it. 

Sometimes it will say the Phone No. verificaton method is not working, its normal and just wait 2-3 days for the cool-down to be over before proceeding to attempt again. If it still doesn’t resolve, we can either refund or replace a new one. Please be patient with us, greatly appreciated.

What is License key? (How to claim your account)

License key is the Login Details of your ordered account.

It comes in the format: Email—-Password—-Email Password—-Phone No.—-URL

What to do after you received one?

1. When prompted for verification, enter the Phone No. provided in your license key.

2. Visit the URL from your license key to get the verification code.
3. Enter the verification code to complete the process and access your account.

Note: Make sure to save both the Phone No. and URL as they are required for account verification.

"Too many requests, try again later" (Login or Changing Email/Password)

This issue happened because you are logging into the account with an unrecognised IP address, which triggered the account trading restriction implemented by the game company. Please wait for 3-4 days before attempting to login again, the cooldown should be lifted automatically

If you get this error during changing of login credentials, this is because you logged on from a new location/ip address (its a new security feature from the game company to protect accounts from phishing/hackers). But don’t worry, your account is still safe and secure, just make sure you do not share your login details with others.

How's the whole process like?

1. Choose and purchase your account.

2. The login details will be sent to your e-mail instantly or within 24-hours (below your order email, labelled as “License key“)

3. Proceed to login to the Outlook email, and then secure it.

Login and Enjoy your brand new account!

Contact us with your Order Number if you put in the wrong e-mail during checkout

Delivery Time/Method

The Account information will be sent to your order/payment email within 24 Hours after confirming your order. Please make sure your email is able to receive emails.

Check for “License key” at the bottom of your order email, it is the login credentials of the order account in the format of Email—-Password—-Email Password, Remove the “—-” separator, and you can just login to the game with the login credentials.

In the event we are unable to process your order, we are fully obliged to completely refund your order.

If you don’t receive your order within 24 hours, please email customer support: help@rerollaccount.com

Please check your Spam/Junk folders , in some case your email mark our message as spam and move to these folders.

I entered my Email wrong when checking out, what should I do?

If you enter email wrongly when checking out, please contact customer support with your ORDER NUMBER: help@rerollaccount.com

Can we transfer Resources from Accounts bought on RerollAccount to My Account?

In short, the answer is NO. We are offering Reroll Account, ‘Reroll’ is the term used in gacha games, which refer to repeatedly restart the game to achieve the gacha result needed by the player. Therefore, reroll account is essentially fresh starter account and could not perform transferring of resources or items. Please do your own research before buying.

Can I connect my handphone and social media account onto it?

Yes you can, all our accounts have not bind to handphone and social media account. It comes with an Outlook email which you will be given full access to and fully secure it right after. 

Alternative, you can also change the bind from Outlook email to your own personal email account.

Is my payment secured and safe?

Yes, rerollaccount.com is encrypted and payment info is secured with certified Level 1 PCI DSS compliant and accept only secured credit card payments.

All orders that are suspected to be fraudulent by our Anti-Fraud detector will be cancelled immediately. We will take further action to restrict you from the usage of our website if you repeatedly place such order.

 

Can I get a refund if I/my child accidentally placed an order?

Unfortunately, we are not obligated to be responsible for your act of carelessness in purchasing of our product/service.

In addition, due to the nature of digital product/service, it is hard for us to process any kind of refund once an order has been delivered, therefore such requests are not approved.

For more information on how our refunding work, please checkout our Refund Policy

 

How do I play on PlayStation?

Create a new user profile with your Outlook email on your Playstation and open up the game, it should ask you to login via e-mail and password.

 

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